False debits and 3 months for a refund?

I have had an absolutely terrible experience with Bonitas. And I wouldn't even be writing this review if it wasn't for the last straw that broke the camel's back. I was contemplating last year to cancel with Bonitas and move over to a different medical aid because it seemed to me that the benefits were becoming less. Then November they sent an email out telling us our medical is cancelled. Which it wasn't. This was a mistake. Then they debit my account for over R9000 when my premium is only just over R4000. This pushed me over the edge to cancel. So I did. They took their time to respond to this and we had to submit the cancellation 5 or 6 times (If not more. I lost count). They attemtped again in January to take a debit order. I had to call them to find out why and they promissed me that it was escalated and wouldn't happen agian. Mind you, all this time I'm already on another medical aid. Then Feb, they debit almost R9000 from my account. They eventually got it right and sent me the proof of cancellation. Here's the humdinger though. When I asked for my money back they said I would get it back in THREE MONTHS TIME!!!!!! This is absolutely sickening. I don't know what's happening with Bonitas but it doesn't look good. Are they going the way of Spectramed?