False advertising horrible service

What is going on at Bonitas ???? In the past they attend to queries now everything is automated? We pay a lot of money each month , as usual we we went for our wellness screening on the 2nd of Jan 26 to recv our BB, we went to the same pharmacy for the past 4years since we stay in a small country town, and Bonitas even PAID the screening test, just for us to find out they send out a circular on the 6th of Jan 26, that this pharmacy now all of a sudden is not a partner anymore. This is miss use of authority , myself and our consultant send various emails , to ask why did they pay the pharmacy if it was the incorrect partner, they did NOT inform their members upfront of this sudden change , which is not an error on our side, we still do not have any answers but they send us an email to review Tendani Netshiendeulu, service!!!! Tendani you did absolutely nothing sorry, this is a zero rate. We get all these ref nrs and even here on hello peter , they cover themselves, what will happen if you have to recv trestment in a hospital, ?? My husband is almost 80 and a cancer patient, we did our part now it is your time to come to the party Bonitas....we have been a member for over 30years .....