False Advertising

I am new to Bonitas after having been with Discovery for several years. I left because I wanted better service, but in the one month I've been on Bonitas, it's been a nightmare. Firstly, for the first two weeks or so, my benefits were suspended for no good reason. I had to take my baby to the emergency room only to be told medical aid is suspended and will not pay. I had to call, and although it was unlocked, I was given no explanation as to why it was locked to begin with. The Bonsave option said that contraceptives were covered seperately and not from savings yet I was made to pay in savings and cash for them. Upon querying this today I was told that the tablet I use is not part of this benefit, YET the Medicine-Price-List-MPL-Acute-and-Chronic-List-January-2019.pdf found on the medscheme site, lists my tablet as on there. So WHY is is not covered? In addition my baby's meningococcal vaccination was not paid for at all, not even from savings. And I was told that Medscheme is the ONLY medical aid in the country that does not pay for this vaccine. WHY? I would really like some answers on these questions if anyone at Bonitas actually cares about their customers.