Failure to reverse debit order

My father's bank account was debited for an amount of R4416.00 on 1 April, despite Bonitas being informed that he had already passed. This was therefore an error by the Medical scheme. This money needs to be reversed back into my father's Standard Bank account.<br> Despite several calls to the Scheme, I was requested to get a signed affidavit from my mum stating the money be paid back to my dad's account. I submitted all the required documentation for the refund on 7 May 2015. Despite this the Scheme now requests a letter of executorship, bank statement and proof of beneficiary. <br> <br> This was an error from the scheme. When we do not pay the debit order the medical aid is cancelled, however when they deduct extra money, we need to beg for the reversal....this is unacceptable service. <br> Furthermore, we are still dealing with the grief of losing my dad 2 months ago and now need to put up with all this admin due to *********** people at Bonitas<br>