Failure to resolve account statement discrepancies

<p>In May of thsi year my son was admitted to hospital. Bonitas rejected some of the pathology claims and i was left with an oustanding bill to settle on my own. Luckily i have gap cover however due to discrepancies between my Bonitas statement and the patholgist invoice, my gap cover will not pay out the shortfall. I have struggled for many weeks to get Bonitas to resolve this issue but to date i have had no success. I humbly request that someone with more expertise than a call centre consultant kindly assist me in getting the correct infomation to my gap cover provider so that this account can be settled.</p>