Failure to remove member

In November last year I removed a member from my medical aid and I received confirmation to that effect. Member was also removed from chronic medication as a result member didn't even receive November and December treatment. Meaning member was removed within the time frame, today the 16/01/16 I received medical cards with member still retained after I asked that member be removed in November. Can member be removed immediately and I be refunded for that member' s contributions right away. I am so ****ed off bonitas.