Failure to reconcile debit order with account

Since 2nd May until 1 July my mum, Mrs Moodley's bank account was debited by Bonitas for an amount totalling R7645.26. <br> However her medical aid has been suspended, despite the debit order being taken off the account.<br> <br> As a single member, she has already paid R7 645,26 for 3 months. If she is in arrears, it means that her contribution for herself alone is a total of approximately R11 645 for 3 months. Surely this is not possible.<br> <br> Mrs Moodley is a chronic patient and cannot afford to be suspended especially if the debits have been going off the account.<br> <br> I have called the call centre 4 times already. After 10 mins of being put on hold I was cut off.<br> The next 3 times, the agents are unable to provide reason or any assistance. <br> <br> Credit control turnaround time is 5 to 7 working days, however she cannot afford to be without the medical aid given her chronic condition. <br> <br> The service is shocking!!!<br> The staff are not even empathetic to the member's issue.<br>