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anwar B

1 reviews | Active since Aug 2012

08 Jul 2016, 07:39

Failure to pay /bad attitude

<p>i had an accident on the 30th April, the ambulance fetch me, and rushed me to N1 City hospital, i fell of the roof, and injured my back badly and was conscussed, i received morphine, and was heavily sedated, whilst at N1 City hospital the doctors send me for xrays , i was in the ER at the hospital, later i was discharged. i recieved 2 bills from the pathologist and radiologists, which bonitas didnt pay, i dont have money to pay for this, i was incapacitated and the hospital was supposed to call them to get auth, i called Boncap hospital management, spoke to Jacy today , her attitude towards me was really bad, she said its my responsibilty to call , not the hospital, how was i supposed to call, if i was heavily sedated, and no procedure was explained to me, please try to understand my view, i couldve phoned and knew i wouldve. i need this to be settled asap please as this was not my fault, and tell your staff to be more polite to clients and treat them fairly. thank you</p>

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Jul 2016, 07:58
Official

Hello anwarb786,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

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anwar B's update15 Jul 2016, 14:48
Reviewer Update

good day im still awaiting feedback from Bonitas

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anwar B's update20 Jul 2016, 07:01
Reviewer Update

Good day we are still awaiting feedback from Bonitas regarding this matter, its been 10days already and no response