BM
Bontle M
1 reviews | Active since Nov 2024
08 Jun 2026, 22:41
Failure to Integrate User Profile
I have just moved from Discovery to Bonitas. Bad decision.
Bonitas fails to integrate my profile in their system.
When I visit Drs or a pharmacy, my profile is not active therefore I can’t claim. When I call Bonitas, firstly their call system does not recognise my ID A, same as their mobile app. The agents are failing to help, same as their Team Leaders.
This is disappointing, because now I have medical needs that I am paying cash while I am in a medical aid.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
09 Jun 2026, 09:15Hi Bontle,
We sincerely apologise for the frustration you’ve experienced and understand how concerning it is not being able to access your benefits when needed. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards
Bonitas team
We sincerely apologise for the frustration you’ve experienced and understand how concerning it is not being able to access your benefits when needed. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards
Bonitas team
Bonitas Medical Fund's reply09 Jun 2026, 09:15
Official
Hi Bontle,
We sincerely apologise for the frustration you’ve experienced and understand how concerning it is not being able to access your benefits when needed. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards
Bonitas team
We sincerely apologise for the frustration you’ve experienced and understand how concerning it is not being able to access your benefits when needed. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards
Bonitas team
BM
Bontle M's updateReviewer Update
11 Jun 2026, 15:45I have been called but the issue is still not resolved.
It feels like a mechanism to make you think you will get assistance while they say “IT is checking”.
Our health is very important and Bonitas decisions are not to the clients benefit.
It feels like a mechanism to make you think you will get assistance while they say “IT is checking”.
Our health is very important and Bonitas decisions are not to the clients benefit.
BM
Bontle M's update11 Jun 2026, 15:45
Reviewer Update
I have been called but the issue is still not resolved.
It feels like a mechanism to make you think you will get assistance while they say “IT is checking”.
Our health is very important and Bonitas decisions are not to the clients benefit.
It feels like a mechanism to make you think you will get assistance while they say “IT is checking”.
Our health is very important and Bonitas decisions are not to the clients benefit.