FT
Fefekazi T
1 reviews | Active since Mar 2015
11 Apr 2023, 11:35
Failure to address incorrect deduction/allocation of claim
I am a polio patient and over the past few years Bonitas had paid for my callipers. This year, Bonitas deducted from my day-to-day benefits a claim for a wheelchair that I need as a result of my condition. This has resulted in the depletion of funds. I queried this and Bonitas said I should submit a motivation letter which I did on the 20th of March 2023. To date (11 April 2023), I have called numerous times to query this issue and each time I am told to wait and then the call is dropped (happened three times today the 11th April 2023).
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
11 Apr 2023, 12:19Hello Fefekazi T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply11 Apr 2023, 12:19
Official
Hello Fefekazi T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
FT
Fefekazi T's updateReviewer Update
18 Apr 2023, 08:00Good Day,
I still have not received feedback on this matter. All other claims are now being rejected as Bonitas depleted my day - day savings as a result of the issue above that remains unattended to.
I still have not received feedback on this matter. All other claims are now being rejected as Bonitas depleted my day - day savings as a result of the issue above that remains unattended to.
FT
Fefekazi T's update18 Apr 2023, 08:00
Reviewer Update
Good Day,
I still have not received feedback on this matter. All other claims are now being rejected as Bonitas depleted my day - day savings as a result of the issue above that remains unattended to.
I still have not received feedback on this matter. All other claims are now being rejected as Bonitas depleted my day - day savings as a result of the issue above that remains unattended to.