pP
pucani P

1 reviews | Active since Feb 2017

24 Feb 2017, 09:45

Failure of delivery on Chronic Meds

<p>Bonitas is a joke, getting anything paid from my savings is an impossible task. Their finance department seems imcapable of doing their work. They also don't tell you when you join, that they don't cover certian ingredients in my chronic meds, only to find out after you joined. It's really obvious that health is not their business, money is. </p>

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Feb 2017, 17:06
Official

Hello nico-ungerer,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply01 Mar 2017, 12:28
Official

Hello nico-ungerer,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team