ZM
Zodidi M
1 reviews | Active since May 2019
21 May 2019, 10:41
Failed to pay my claim
I went to do operation on 18 February 2019 and I then sent the statement from hospital to Bonitas so that they can pay. Mid April 2019 I received a call from the hospital informing me that they have nor received a payment from Bonitas and that they will hand me over to the lawyers. I then decided to pay the hospital myself on 26 April 2019. On 29 April 2019 I sent Bonitas the proof of payment so that they can refund me back my money. Until today I have not received my money, I call them every time and I am being told different stories. I regret the day I joined this Medical Aid, is the a way of cancelling them now?
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Replies (2)
Bonitas Medical Fund's replyOfficial
21 May 2019, 13:02Hello ZodidiMavume1,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply21 May 2019, 13:02
Official
Hello ZodidiMavume1,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
22 May 2019, 15:39Hello ZodidiMavume1, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply22 May 2019, 15:39
Official
Hello ZodidiMavume1, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team