Failed Promises

I joined Bonitas on 01/01/2019, on my application form i had listed my GP and i was ynder the impression that everything was sorted. Last year was a terrible year for me, especially in health and finances as i had underwent several carpel tunnel surgeries which nearly left me disabled, not ti mention the unpaid time off from work. During the year, i was at my doctors surgery a few times and suddenly midyear i was told that i now need to pay cash for my consultations as the medical aid had rejected my GPs claims. I paid 3 consultations with cash and only found out afterwards that Bonitas had made an error upon capturing my information, hence the bill with my GP! I called and made the correction and was advised that this will be sorted out for me. I asked about the cash consultations and my reimbursment and i was told that i need to submit certain docs. I did so and was rejected! When i called the CS call center, i spoke with a "managet: who advised me that he will call me back in an hour, its been 2 weeks now and no call back. I received a survey via email where i expressed my dissatisfaction, the survey has an option whereby you can request a call back, i submitted that survey +- a week ago and i still havent received a call back! This is absolutely pathetic! I am supposed to get that reimbur*****t, however, Bonitas doesnt care that much about their clients! I have lost almost everything and i am a single mother with a 3 and 6 year old! Every cent helps, however, to tet Bonitas to take ownership of their mess up seems impossible!