EXTRORTION BY BONITAS MEDICAL AID SCHEME

I am being ******ed by BONITAS MEDICAL AID. I joined BONITAS in 2022 November, The first contribution was made in December and that was when the medical aid became active. The monthly contribution was R2899 per month. I decided to change the medical aid after discovering that what the consultant had told me compared to what was on their website and their app were different. The consultant indicate an amount of R5301 which would be allocated as separate savings for me and my dependent. On the BONITAS APP those amounts were showing ( R5301 under my profile, and R5301 under my dependent's pofile). I then decided to use my funds for optometry. To my shock, I took my dependent for a consultation and was told that the funds had run out. I quickly checked on the app and the funds which were reflecting under his profile were indeed removed. I inquired about this and the consultant ( who was a broker at my workplace) indicated that she had no comments and that she cannot comment anything related to funds. I then decided to change the medical aid as I believed this to be some sort o false advertising by BONITAS. I am now being harrased with emails from BONITAS demanding that I owe them an amount of R3996 and that they only allocated funds equalling to R1305.00, Which is not true as I had funds reflecting on their app, and this is not the amount showed on their website for the option I had taken (Bonfit Select Option). I have requested that they explain how I can be owing them such a humongous amount when I used R5301 AND THEY RECEIVED R11 596.00 IN TOTAL CONTRIBUTIONS FROM ME.

I feel that this is an abuse of power and I am being ******ed as a member of society. I do not have the kind of money that they are demanding and I need a valid and sensible explanation as to how I am possibly owing them. As a reputable company, I never expected this kind of treatment from them. From their consultants proving me with false information to lure me in and their other consultant refusing to provide me with information when I inquired about the funds which miraculously disappeared from my app.