Extremely Terrible Service

I joined Bonitas on May 01st 2024,i had to wait for almost 2 months full to receive the membership cards, I called in several times, the service is just terrible.

My wife now gave birth to our baby on the 2nd of June 2024,i have been calling Bonitas for the past 3 weeks to add the newborn as a dependent, everytime I call it's a different story, the latest was yesterday the 26th of June, the person I spoke to says that he received my email but there is no attachment, I sent the email 4 times alone yesterday and I can clearly see that the attachments are on the sent emails, this is the worst service I have ever received from any corporate organization, terrible and appealing service to their clients.