Extremely poor telephone etiquette

<p>I’m disgusted to say the least by the pathetic telephone etiquette. I was told very abruptly to hold on for a minute for a simple transaction history letter to wait 10mins and a consultant to come back on the line only to rush through and say to me it has been sent and it should come through shortly. Till this complaint being logged at 11.36; there is no email. Due to the poor way she handled the complaint I asked for a supervisor she put me on hold for a further 6 minutes and then transfers me only to go through a voice mail box and then I had to terminate the call.</p> <p>I refuse to accept this kind of service and want this matter addressed and feedback provided.</p> <p>I will not call again for another transaction history letter. If this matter is not resolved I will be reverting to other forms of social media</p> <p> </p>