Extremely Poor Service – Refund Not Processed

Dear Bonitas Team,

I am extremely disappointed with the level of service I’ve received. I have been following up regarding my refund for some time now, and every time I contact your offices, I’m told that my forms and ID copy have not been received — despite having reference numbers to prove otherwise.

It’s very frustrating that, as a paying member who is debited promptly each month, I have to struggle to get my refund processed. I have spoken to several consultants, yet no one has escalated my query or allowed me to speak to a manager. The waiting times are unnecessarily long, and it feels as though this is being done to avoid issuing reference numbers or proper assistance.

I kindly request that this matter be escalated to a senior manager immediately and that my refund be processed without further delay. Please confirm receipt of this email and provide feedback urgently.