Extremely poor service

I have experienced the worse and frustrating service from Bonitas Medical Aid, the level incompetency in unimagenable. I am deepily dissatisfied and concerned regarding the level of service provided by Bonitas Consultants and Team leaders.

Despite the fact that i had thoroughly engaged with the consultant a day before i was admitted, which i explained that the area which i reside there's no specialist on Bonitas network and might incure shortfall, more and above, my condition requires certain procedures before a recommendation can be made. furthermore, these procedures requires core payments and to make use of other medical aid benifits. The consultant confirmed that indeed there's no Bonitas netwok specialist within my area, and advised that i would have to be admitted then to the hospital in my area. the consultant formally in writing escalated my case to the team lead.

Upon my return from the hospital, i followed up immediately. I was advised that i would need to wait about 15 working days. I followed up after a waiting period of more than 15 working days, suddenly i'm told that i was advised wrongly. I asked my case to be escalated to the team lead, i was advised that the team lead is working from home and unfortunaley not answering her phone. subsequently, the consulated formally in writting sent an e-mail which was poorly communicated and misleading to the team lead, and further requested the team lead to contact me direcltly. I did not recieve any call from the Team lead.

despite making several attempts to resolve my case, my interaction with Bonitas consultants consumed a significant amount of my time without yielding any resolution or progress. This is unacceptable and reflects poorly on the efficiency of Bonitas customer service.