1 reviews | Active since Oct 2012
Extremely poor service
I joined Bonitas on the first of August 2019. I have sent a request through to be sent my medical aid card. It has been almost 3 months and I have not yet received any feedback from them regarding the status of my medical aid card. If this is how their service is going to be just to get a medical aid card, I can only imagine how pathetic their service is going to be when trying to do anything else. I have given Bonitas another week to provide me with feedback regarding my medical aid a card and if I have not yet received any feedback I am going to cancel my membership and request that I be refunded on the months I have paid so far. If there are any people out there looking to change their medical aid, please be advised the give Bonitas a skip and try your luck somewhere else, maybe at the lottery as you will probably have a better change of getting a medical aid card there.
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team