EXTREMELY POOR SERVICE

<p>Patient account was incorrectly billed on main member instead of dependant by our practice. This was rectified immediately and we requested Bonitas reverse payment made to main member and assess claim for the dependant - all done within 3 weeks of procedure. Bonitas kept on sending reference numbers with no payment. After months of verbal abuse from the Main member, Bonitas still refuse to take responsibility for not re-assessing the claim and now claim the account was submitted late (although our practice is private and it is the patient's responsibility to submit their account). We also supp**** proof of submission - IN TIME. Now Med aid reversed a previous payment stating claim was stale. Bonitas closed the query without resolving anything and Thandi Motha from Bonitas suggested the patient report us to the HPCSA without having the facts. I will only accept feedback from a Manager after a thorough investigation has been done. </p>