EXTREMELY FRUSTRATED WITH FALSE PROMISES

The next chapter. On 19 November I wrote on Hello Peter about the delay in refunding the balance of my savings account after terminating my membership with Bonitas. Bonitas immediately responded with a message stating: Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team

They followed that up with an email on 20 November 2025 stating: With reference to your query In addition to your updated information, please provide a copy of the backside of your ID card.

I send them a copy of my ID for the third time.

On 24 November I received another email from them stating: Query Number :201125Q7S7MM Hope this email finds you well. Please be advised that we have received your savings refund documents. Please note that the savings refund will be paid to your bank account in 7-10 working days.

So, counting working days the refund should be in my account latest 8 December 2025.

Then I received another email on 28 November form a them.... Membership Number: *** Reference Number: 191125Q7N316 Thank you for reaching out to us via hellopeter. At Bonitas, we are committed to delivering excellent service, and we view anything less than your complete satisfaction as unacceptable. Please be advised that an EFT of R ***XX has been processed and sent for approval. The payment will reflect in your Nedbank current account ending in 7769***x within 7-10 working days. Should you require any further assistance, please contact us on ***or email *** Thank you for being a valued member of the Bonitas family. Kind regards, Lammetjie Mthetwa

First of all, the goal posts are being moved again.... the date I now expect to see the money is: 11 December 2025.

Today, 12 December 2025 it is more than 10 Days on both counts. Still no refund done. What else do you have to do to get your money out of BONITAS? Or is this a sign of a much bigger problem?