Extremely disappointed with Bonitas claims service

I submitted a reimbur*****t claim for medical expenses on 11 July 2026, including all invoices and proof of payment.

It is now 28 August, and I am still waiting for my reimbur*****t and a proper update. I have contacted Bonitas multiple times and was most recently told that someone would get back to me within 3 working days. That timeframe has passed, and I have still received no response.

The membership issue was on Bonitas’ side, which resulted in me having to pay these medical expenses out of my own pocket. I submitted all the required documentation, yet I have had to repeatedly chase Bonitas for feedback.

This level of service and communication is completely unacceptable. I simply want my claim processed and my money reimbursed.

Bonitas, please resolve this matter urgently.