Extremely Disappointed and Highly Irritated

Since joining Bonitas this year I must mention that it has been disaster after disaster. When deciding to join, I specifically asked the consultant whether they cover my cardiologist yearly check up (which was one of my non-negotiables) to which she said yes after checking their list of Network Doctors attached to the medical plan I wished to take up with them. I eventually joined and Surprise Surprise, after my cardiologist check up, I was required to pay for the full visit to the value of R5, 800 as they did not cover every code sent to them as part of the invoice. This had to be the worst humiliation to date, totally embarrassing experience at a rather full doctor's office. I have never been this far to express my disgust with the way I was mislead and mistreated. The call center proved to be even worse than expected when I tried to resolve this issue. They instead were telling me of the issue and not resolving it with my cardiologist. I'm very loyal to a brand that I commit to, especially when they put the client at the center of everything they do. It was not the case in this instance and I'm greatly considering moving over to another medical aid brand that would care about keeping their clients happy. To add to the trauma, I have just received (16th August 2022) another bill that you refuse to pay for my doctor's visit in January 2022. Great Service Delivery is everything guys!!! After all, your customer base is your bread and butter.