1 reviews | Active since Mar 2025
Extremely Delayed Refund and Poor Service from Bonitas Medical Fund
I am extremely disappointed with the service I’ve received from Bonitas Medical Fund regarding my savings refund.
All relevant documentation was submitted, and on 1 May 2025, I formally requested that my refund be processed. I only received a response a week later, on 8 May 2025, stating that the refund had been prepared and sent to the finance team for vetting and final verification.
Since then, over 10 days have passed with no updates, no feedback, and no indication of when this refund will be finalized. This delay is completely unacceptable, especially considering the fact that I’ve already had to wait four months just to get to this point.
It’s incredibly frustrating that, as a member, Bonitas had no issue accepting my monthly premiums — yet when it’s time to refund me, I’m forced to wait endlessly with no communication or urgency. This is not just poor service — it feels like unfair treatment.
I expect urgent feedback and immediate processing of my refund. Bonitas, please treat your former members with the same respect and efficiency you expect from us when it comes to payments.
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
On the above email I received confirmation that my refund will be paid on 30/05/2025. Today I received an SMS stating that the refund will be paid on 04/06/2025 this is very inconsistent and unprofessional.
On the above email I received confirmation that my refund will be paid on 30/05/2025. Today I received an SMS stating that the refund will be paid on 04/06/2025 this is very inconsistent and unprofessional.