Extremely bad customer service!'n

Bonitas takes advantage of the elderly. They don't care about loyal customers. We have been with Bonitas for over 15 years but they have started treating us like we don't matter. They have no regard for the customers well-being . As a medical aid you'd think that they would prioritize their clients but not Bonitas. When making calls to them you are not given straight answers. A query is resolved then the same issue resurfaces again in a few days. The financial implications are something else. The countless calls in,medical expenses ,claims not being paid. Memebership being canceled whilst they continue to make their debits. I've asked for the complaint process countless time and no one has assisted. Asked for a manager call back. Nothing has been done since. Been dealing with the same issue for 3 months now. And they still owe us a refund.