Extremely bad admin in regards to hospital authorization

Sitting in a covid line to do my test before being submitted to hospital on Tuesday 15 sept. The irony? It's less than 24hra before my botox treatment surgery and I still do not have authorization for my treatment. I've done this treatment 3 x times before: the first time I paid R8500 myself and the second and third time Bonitas paid. This is now my fourth time and they keep on rejecting my authorization. Bonitas is causing me stress and anxiety for treatments they are responsible for. Now I nees to pay R850 fpr a test, after I am paying over R5000 per month for my medical aid. Shocking service, once again. They are not here to help. They want your money - because when you find something that works dor your health, they don't want to assit you.