EXTREMELY ANNOYED

Bonitas I'm very upset and frustrated by this medical fund, I just got an email saying that my benefit were suspended. I added a dependant in March 2018 and it was okayed by Bonitas , they had to submit their papers to my company which they claim they sent the correct documents but they don't want to send that to me. My company short pay them for this dependant, they let me know this via the email ok I tried to resolve this with the company again in April and May they were short payed mind you I don't really pay bonitas from my bank the money is deducted by my company once they've sent the request. I have sorted this out with HR since it was so difficult for them to send the right document to the company. On the 14 June 2018 I called them and told the lady I spoke to that the outstanding amount can only be settled once I've received my salary (25/06) today 21/06 I get an email that my benefit are suspended , what happened to courtesy calls to warn me about this?

If the money that is outstanding is for 2 beneficiaries or one why are all my benefit suspended like you haven't received any amount of money? This company is ***** and I hope anyone who sees this can reconsider if they want to join BONITAS. I am currently shopping around once I've found a good medical aid I wont hesitate to cancel it, if I didn't have kids I would cancel now.