Extreme bad service from Bonitas

The nature of this complaint is due to the lack in proper management of my account in regards with communicating with me any problems and/or required documentation thus causing me financial repercussions.

First of the procedure was don in December, withing a fortnight i have not received any assistance from Bonitas in getting the pre-autherization done. It costed me and my wife time from work to get this resolved and due to our careers it has a financial implication.

The second problem is due to a system error on Bonitas side, please check call on 7 of February 2018. Bonitas has failed to communicate that it rejected the claim due to this system error and has placed the main member my wife under stress. Lets add context, she is an F&I which means she has done the NCA and RA courses and has an NCA card. Should she get any thing to her name that links to bad debt or failing to pay any account, then that is the end of her career. Bonitas failing to communicate has now strained this as the doctor or financial council to the doctor is awaiting payment. Should we the customer have know earlier of the amount short paid then the arrangement with the doctor might be easier and the financial council be more understanding.

Bonitas is now becoming a financial burden to us as customers as it is costing us more than just the normal payment every month.

I am tired of hearing sorry from Bonitas but still we get the financial hiding. I now need resolve.

Is it in Bonitas's policy toward customers to take their money every month the ignore us afterward? Why does Bonitas not stand as accountable with mistakes that cost customers time and money? Why am I as customer paying such high fees if i have to phone in and do the work of the personel at Bonitas?

I will attach a copy of the meaningless and empty apology as it has happened again.