NM
Neo M
1 reviews | Active since Feb 2015
11 May 2021, 12:06
Extreme Bad service
I was admitted in hospital for depression and having seizures at night in March 2018 which resulted in a neurologist being called to investigate the seizure and ended up putting me on chronic epileptic medication the medical did not pay the Dr some of the money till today but promised to so in 2018 till today an amount of +-R1400 is still outstanding does it take more than 3years to pay a bill I have proof of conversations with bonitas
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
11 May 2021, 12:22Hello Neo,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply11 May 2021, 12:22
Official
Hello Neo,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
NM
Neo M's updateReviewer Update
13 May 2021, 11:28I'm still waiting for feedback what is taking so long
NM
Neo M's update13 May 2021, 11:28
Reviewer Update
I'm still waiting for feedback what is taking so long
Bonitas Medical Fund's replyOfficial
14 May 2021, 16:46Hello Neo,
Please be advised that your query is still being investigated and we will keep you updated until the matter has been resolved.
We have tried to contact the main member but he was not available. No alternative contact number provided on the complaint logged.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
Bonitas Medical Fund's reply14 May 2021, 16:46
Official
Hello Neo,
Please be advised that your query is still being investigated and we will keep you updated until the matter has been resolved.
We have tried to contact the main member but he was not available. No alternative contact number provided on the complaint logged.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
NM
Neo M's updateReviewer Update
14 May 2021, 18:32Contact me on *** or ***
NM
Neo M's update14 May 2021, 18:32
Reviewer Update
Contact me on *** or ***
Bonitas Medical Fund's replyOfficial
21 May 2021, 15:13Hello Neo,
Please be advised that your query is still being investigated and we will keep you updated until the matter has been resolved.
We have tried to contact the main member but he was not available. We cannot see the contact numbers you have provided on the page. Kindly reply privately with your contact number’s. The main member is not available on his number.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
Bonitas Medical Fund's reply21 May 2021, 15:13
Official
Hello Neo,
Please be advised that your query is still being investigated and we will keep you updated until the matter has been resolved.
We have tried to contact the main member but he was not available. We cannot see the contact numbers you have provided on the page. Kindly reply privately with your contact number’s. The main member is not available on his number.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
Bonitas Medical Fund's replyOfficial
27 May 2021, 18:06Hello Neo,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply27 May 2021, 18:06
Official
Hello Neo,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team