Exploited benefit limits

Please explain to me how the Scheme can implement a specialist referral for most specialist. This rule is an exploitation of a members benefit as it require additional visits to the GP to obtain a referral auth.

My daughter visited the GP a couple of months ago for some treatment, (without disclosing medical information). The treatment would come and goes so the next step would be to take her to a specialist for a permanent solution. Call into the callcentre today 08/04/2026 around 14:30 spoke to Clive was on call for just on 30min when i disconnected the call as he had me on hold for the last 5 was waiting for a ref number. Saying that i would need to visit the GP again to obtain a referral letter.

Please explain to me how this is not a miss use of my benefit to visit a specialist where the initial treatment is not permanent.

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