LR
Lena R
1 reviews | Active since Jul 2025
15 Nov 2022, 21:28
Experiencing issues with canceling medical aid
i took a medical aid through my employer i was under the impression that I can be to use the medical aid for my prescription glasses but sadly they don't pay much for that, so i have been trying to cancel the medical aid but they are giving me some run arounds, i don't know what else to do be i do want this medical aid anymore.please assist
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Replies (2)
Bonitas Medical Fund's replyOfficial
15 Nov 2022, 23:10Hello Lena R Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply15 Nov 2022, 23:10
Official
Hello Lena R Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
21 Nov 2022, 11:50Hello Lena R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you.
Regards Bonitas Team
Regards Bonitas Team
Bonitas Medical Fund's reply21 Nov 2022, 11:50
Official
Hello Lena R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you.
Regards Bonitas Team
Regards Bonitas Team