1 reviews | Active since Oct 2016
Exhausted from trying to get a response from Bonitas Boncap
I am waiting for a response regarding the refund of an incorrect premium charged from January! My mom was placed on the incorrect Boncap income bracket for 2024 and was charged the incorrect premium for January. Our broker has been following up numerous times, and so have I, we keep getting the same silly responses. The latest response on 05/03/2024 was "Kindly the that your query has been referred to the Boncap department for assessments." (Reference number: 050324Q321HH). I think we have been patient for long enough Bonitas, every call I made to follow up, I was told that it has been escalated. My question is escalated to who? Clearly, this person or department is *********** if they cannot provide any feedback on this issue! This is really frustrating! I have explained before, my mother is unemployed and this premium was deducted from her overdraft facility, she has had a negative bank balance ever since January because of this, for you it may not be a large amount of money, but for her, it is. I really don't know if you will ever respond, I am disappointed in your service. This was the reference for my last call to Bonitas: 220124Q0LTW9
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Its been 7 days since your last reply.
I don't think it should take from January this year till now for me to get a reply from you. I wish someone competent could call me. My broker has also been trying to escalate the issue. How many more times do we need to try to contact you?
See Below my Brokers Last email to Bonitas, ***
"" Good day, in response to your email below, this is unacceptable and unfair , the client duly completed and submitted the income verification documents way in advance if you investigate and review your record you will not that the documents were in order and submitted timeously.
Its is failure on your part that the client''s documents were verified after December and not that of the client to bare the consequence. Should you see this differently , please provide us with the evidence that client defaulted. We have on record all the emails resent to your office as required within the time frame. Your office failed to communicate with the member. Should you have record of the communication , please provide us with this information.
Please direct this matter to your complaints and resolutions department or please confirm that you are happy with us addressing the matter with the Council for medical schemes and FAIS Ombud.
Kind regards
Michelle John""
Its been 7 days since your last reply.
I don't think it should take from January this year till now for me to get a reply from you. I wish someone competent could call me. My broker has also been trying to escalate the issue. How many more times do we need to try to contact you?
See Below my Brokers Last email to Bonitas, ***
"" Good day, in response to your email below, this is unacceptable and unfair , the client duly completed and submitted the income verification documents way in advance if you investigate and review your record you will not that the documents were in order and submitted timeously.
Its is failure on your part that the client''s documents were verified after December and not that of the client to bare the consequence. Should you see this differently , please provide us with the evidence that client defaulted. We have on record all the emails resent to your office as required within the time frame. Your office failed to communicate with the member. Should you have record of the communication , please provide us with this information.
Please direct this matter to your complaints and resolutions department or please confirm that you are happy with us addressing the matter with the Council for medical schemes and FAIS Ombud.
Kind regards
Michelle John""