EXCESSIVE CONTRIBUTION

MY MOTHER IS ON THE BONCAP OPTION AND THE CONTRIBUTION IS DETERMINED BY YOUR INCOME. AN ADDITIONAL R968 HAS BEEN DEDUCTED HER ACCOUNT AS, ACCORDING TO THEM, THE INCOME VERIFICATION WHICH I SUBMITTED ON 6 JAN 2015 IS INSUFFICIENT. AND THEY ALSO DON'T BELIEVE ME WHEN I SAY (AND PROVE) THAT I DIDN'T RECEIVE THEIR EMAILS RELATING TO THIS MATTER. 2 DAYS LATER AND I STILL CAN'T GET ANYONE TO RESPOND TO MY EMAILS,ALSO LEFT PHONE MESSAGES FOR THE MANAGER...<br> MY MOTHER RECEIVES A SOCIAL WELFARE PENSION AND NOT MUCH ELSE BY WAY OF A SMALL ANNUITY. SHAME ON YOU!