MN
Mthuthuzeli N

1 reviews | Active since Aug 2023

16 Aug 2023, 11:15

Exceptional Service

My name is Desmond Ntshanga, I would like to take this opportunity to commend on the great service I received from Tshegofatso Kau from BONITAS Medical Fund. Her product knowledge was exceptional and she was very kind and went out of her way to resolve my member's claim query. Thank you BONITAS Medical Fund for having call center agents of this caliber.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply16 Aug 2023, 12:15
Official
Hello Desmond N, 
 
Thank you for your encouraging message. 
 
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. 
 
We appreciate you taking time to comment on your experiences with us. 
 
Kind Regards,
 
Bonitas Team.