CG
Chantal G

1 reviews | Active since Nov 2015

27 Jan 2016, 11:30

Excellent Turnaround Time on Queries Raised

Bonitas provided excellent service.<br> I raised a number of queries via email to their queries and finances mail addresses. Within minutes I not only received an email advising of the query raised and the lodged query number, I also received an email that same day providing feedback and resolution to my issues.<br> <br> Excellent service such as this, and especially in the Medical Aid industry is extremely hard to find.<br> Well Done Bonitas and Keep Up The Excellent Service!!!

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply27 Jan 2016, 17:00
Official
Hello chantalg09,

Thank you for your encouraging message.

Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

We appreciate you taking time to comment on your experiences with us.

Kind regards
Bonitas team