Excellent Service - Olivia

I would like to thank Olivia who works in the hospital authorization department. This lady helped me out on Friday 12 February 2021 with regards to getting an authorization number that was urgently needed, she took time to make sure she gets the relevant individuals to work on my query due to the urgency of it, we were on the line for more than 3 hours and she kept updating me while on hold, at a time when i was to give up she was just the last bit of hope that i needed to keep holding on, my member is now secure in hospital and all is well thanks to Olivia

Your such an asset to the scheme and hope your values also push through to other staff members