CL
Cassim L

1 reviews | Active since Feb 2021

25 Mar 2022, 12:42

Excellent Service

Called in to inquire about a CT scan whereby the claim was rejected and my worry was that i had already had the CT scan done. Christopher assisted me and went the extra mile to resolve my issue. He promised to resolve it and call me back with an update. He called me 20 minutes later and advised he had arranged the approval and provided me with a confirmation number which i was able to share with the service provider. Excellent Service from the agent and Bonitas. As a renal patient on dialysis you don't need this stress. Bonitas and Christopher came through for me. Thanks again Bonitas

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Mar 2022, 12:59
Official
Hello  Cassim L

Thank you for your encouraging message. 
 
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. 
 
We appreciate you taking time to comment on your experiences with us. 

Kind regards 

The Bonitas Team