RW
Rob W
1 reviews | Active since Jan 2019
13 May 2022, 16:41
Every reason NOT to Pay!!
I was sent by orthopaedic specialist to have nerve testing done. Bonitas declined the claim as I didn’t get authorisation. Their T&Cs clearly state no authorisation necessary if referred by a specialist. Anyway I got the referral letter which was given to the nerve specialist sent to Bonitas and still they rejected with some bulls**t excuse. I have cancelled with Bonitas and moved to Discovery. Better benefits and cheaper!!!
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Replies (2)
Bonitas Medical Fund's replyOfficial
13 May 2022, 22:53Hello Rob W
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply13 May 2022, 22:53
Official
Hello Rob W
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
14 May 2022, 12:14Hello Rob W
Thank you for notifying us of your complaint,
Kindly provide the membership number or ID number of the main member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint,
Kindly provide the membership number or ID number of the main member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply14 May 2022, 12:14
Official
Hello Rob W
Thank you for notifying us of your complaint,
Kindly provide the membership number or ID number of the main member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint,
Kindly provide the membership number or ID number of the main member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team