1 reviews | Active since Jul 2013
Every day Constant uphill battle for payments and refunds!Part 3
<p>Please see what I am copying directly from your email- as it was my first time this year to see my gynaecologist. And I am female. So therefore, she needs to get paid.<br /> I had a check up and pap smear.<br />I will also highlight the quote from your email for others easy identification and will copy/paste the quotation right here.</p> <p>"...age 2). Female members may visit the gynaecologist once a year without referral..."</p> <p>Kindly pay Dr. Mjoli, as this could land up being a big media exposure and scandal, as this has been a massive burden and stress every month and day for every single claim I ever do!</p> <p><br />Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p><br />From: ********** />Sent: Wednesday, 14 June, 14:25<br />Subject: 080617Q9X940 - Urgent: Re: SPECIALIST REFERRAL [MI ********** 77] - ********** 3366 [MI ********** 97]<br />To: ********** <p><br />Dear Taryn Drazek,</p> <p>Thank you for your e-mail dated 08/06/2017.</p> <p>With reference to query 080617Q9X940.</p> <p>We apologize for the inconvenience caused in the delay of responding to your query.</p> <p>As per Scheme rules and from 01/01/2017 you must get a GP referral for specialist consultations (excluding consultations with oncologists and ophthalmologists; maternity consultations and consultations with paediatricians for children under age 2). Female members may visit the gynaecologist once a year without referral.</p> <p>Your GP should be the first person to advise you about your healthcare needs. Not only does<br />your GP understand your illness, but he/she also knows which type of specialist is best for you to see.</p> <p>The GP will assist you in consulting with the right specialist should you need to, saving<br />you both time and money.</p> <p>A specialist referral number may be created for a maximum of 6 months.</p> <p>Please always remind your GP to call the call centre to obtain an automated specialist referral authorisation number before consulting with the specialist, via the IVR (Interactive Voice Response) system on ********** 666 or on our website.</p> <p>Kindly also note that a Specialist Referral Authorisation number is not a guarantee of payment of claims.</p> <p>Claims will be paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.</p> <p>Should you require any further information, please contact customer services on ***or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link: http://www.hellopeter.com</p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website.</p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."</p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas</p> <p>Kind regards,</p> <p>Thabo Maluleka</p> <p> </p> <p> </p> <p> </p>
Hello taryndra,
Thank you for submitting a comment to us through Hellopeter.
Our representative could not get hold of you; we hereby confirm that a voice message has been left on your mobile phone.
We will however call you again in order to resolve this matter.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Hello taryndra,
Thank you for submitting a comment to us through Hellopeter.
Our representative could not get hold of you; we hereby confirm that a voice message has been left on your mobile phone.
We will however call you again in order to resolve this matter.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Dear Miss TM Drazek,
Thank you for you email dated 19/06/2017.
Kindly be advised that claim was reprocessed accordingly as per the scheme rule that states- One visit pa to a gynaecologist will be allowed without referral.
Please be advised that the claim for Dr. Mjoli was not paid due to insufficient funds.
Please take note that specialist consultations are subject to available day-to-day benefits and claims are processed according to the available benefits at the time of processing.
Regards
Bonitas Medical Fund
Dear Miss TM Drazek,
Thank you for you email dated 19/06/2017.
Kindly be advised that claim was reprocessed accordingly as per the scheme rule that states- One visit pa to a gynaecologist will be allowed without referral.
Please be advised that the claim for Dr. Mjoli was not paid due to insufficient funds.
Please take note that specialist consultations are subject to available day-to-day benefits and claims are processed according to the available benefits at the time of processing.
Regards
Bonitas Medical Fund
Dear Miriam,
As you can see the recent communication, Bonitas is trying to play the new card that your office put the claim through too late. Please can you supply me with tge processing date so that I can keep fighting.
Many blessings to you and Doctor Mjoli always!
Without prejudice or judicial consequence (or prosecution),
Taryn Drazek
(unavailable telephonically daily from 07:00-15:00)
Dear Miriam,
As you can see the recent communication, Bonitas is trying to play the new card that your office put the claim through too late. Please can you supply me with tge processing date so that I can keep fighting.
Many blessings to you and Doctor Mjoli always!
Without prejudice or judicial consequence (or prosecution),
Taryn Drazek
(unavailable telephonically daily from 07:00-15:00)
Dear Miss Taryn Mariana Drazek,
Member Number : ********** 3366
Query Number : 200617QBBP37
Query Type : PROCESSED CLAIMS-LIMITS REACHED
With reference to your query number 200617QBBP37, claim from Doctor Mjoli dated the 13/02/2017 for the amount of R883.80 has been re processed and was rejected on the 15/06/2017 due to benefit limits and/or savings have been used up.
The referral number was created to be used from the 01/02/2017 to 01/08/2017 for Doctor Mjoli.
However please also note that a Specialist Referral Authorisation number is not a guarantee of payment of claims.
Claims will be paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.
Kindly be advised that the day to day that was allocated for 2017 was R1900.00 as has been used up.
The specialist consultation and treatment is covered from the available day to day funds by the time of claim processing.
Should you require any further information, please do not hesitate to use this facility or contact customer services at ***.
Should you require any further information, please contact customer services on ***or email
us at ********** or should you wish to compliment on the service received, please do not
hesitate to use the following link: http://www.hellopeter.com
"Did you know?
You can access medical aid benefits, tax certificates, claims statements and any other information relating to your
membership enquiries on the Bonitas website.
Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information
24 hours a day, 7 days a week."
Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.
Best Wishes,
Patience Singo
Dear Miss Taryn Mariana Drazek,
Member Number : ********** 3366
Query Number : 200617QBBP37
Query Type : PROCESSED CLAIMS-LIMITS REACHED
With reference to your query number 200617QBBP37, claim from Doctor Mjoli dated the 13/02/2017 for the amount of R883.80 has been re processed and was rejected on the 15/06/2017 due to benefit limits and/or savings have been used up.
The referral number was created to be used from the 01/02/2017 to 01/08/2017 for Doctor Mjoli.
However please also note that a Specialist Referral Authorisation number is not a guarantee of payment of claims.
Claims will be paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.
Kindly be advised that the day to day that was allocated for 2017 was R1900.00 as has been used up.
The specialist consultation and treatment is covered from the available day to day funds by the time of claim processing.
Should you require any further information, please do not hesitate to use this facility or contact customer services at ***.
Should you require any further information, please contact customer services on ***or email
us at ********** or should you wish to compliment on the service received, please do not
hesitate to use the following link: http://www.hellopeter.com
"Did you know?
You can access medical aid benefits, tax certificates, claims statements and any other information relating to your
membership enquiries on the Bonitas website.
Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information
24 hours a day, 7 days a week."
Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.
Best Wishes,
Patience Singo
See attached image from an email from your company that I am female, and eligible to go to a gynaecologist once a year. Also, why are you processing it now? What I've requested from the doctor's office is the date they processed the claim, because according to the attachment, and if they submitted the claim before my funds were finished, and the fact that I had the consultation within the timeframe before my funds depleted STILL means your company is liable for payment.
Please see all my emails regarding this matter and stop passing the buck, as the services have become terrible in this country and your t.v. suggest that your company has illustrated false advertising, as noted by the entire conduct with me, even since my bruxcism and tmj issue started last year. I have spent 10's of thousands of rands and waste my precious time arguing and doing a dance of accusations and blame.
YOUR company is liable. Regardless of any newly generated or copy/pasted excuse that Bonitas has trained you to use to refuse re-imbur*****t to clients.
So, as what's been illustrated by the handling of this matter is either your company is ***ist and prejudiced, or contradicting and hypocritical with false advertising?
Without prejudice or judicial consequence (or prosecution),
Taryn Drazek
(unavailable telephonically daily from 07:00-15:00)
Screenshot_***.png
See attached image from an email from your company that I am female, and eligible to go to a gynaecologist once a year. Also, why are you processing it now? What I've requested from the doctor's office is the date they processed the claim, because according to the attachment, and if they submitted the claim before my funds were finished, and the fact that I had the consultation within the timeframe before my funds depleted STILL means your company is liable for payment.
Please see all my emails regarding this matter and stop passing the buck, as the services have become terrible in this country and your t.v. suggest that your company has illustrated false advertising, as noted by the entire conduct with me, even since my bruxcism and tmj issue started last year. I have spent 10's of thousands of rands and waste my precious time arguing and doing a dance of accusations and blame.
YOUR company is liable. Regardless of any newly generated or copy/pasted excuse that Bonitas has trained you to use to refuse re-imbur*****t to clients.
So, as what's been illustrated by the handling of this matter is either your company is ***ist and prejudiced, or contradicting and hypocritical with false advertising?
Without prejudice or judicial consequence (or prosecution),
Taryn Drazek
(unavailable telephonically daily from 07:00-15:00)
Screenshot_***.png
Dear Taryn Drazek,
Thank you for your email dated 21/06/2017.
With reference to the query number 210617QBF9TM.
Kindly be advised that as per our records claim for Dr Mjoli for the service dated 13/02/2017 for Taryn Mariana, with an amount of R883.80 was submitted first time on the 21/02/2017 and it was rejected as specialist referral number is required.
Claim was reprocessed on the 09/06/2017 and it was rejected as benefit limits have been used up. Specialist consultations are paid from available day-to-day benefits.
As at this date of this email your available day to day benefits is R0.00.
Claims are paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.
Should you require any further information, please contact customer services on ********** 108 or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link:http://www.hellopeter.com.
"Did you know?
You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website.
Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."
Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.
Kind regards,
Dorah Maboe
Dear Taryn Drazek,
Thank you for your email dated 21/06/2017.
With reference to the query number 210617QBF9TM.
Kindly be advised that as per our records claim for Dr Mjoli for the service dated 13/02/2017 for Taryn Mariana, with an amount of R883.80 was submitted first time on the 21/02/2017 and it was rejected as specialist referral number is required.
Claim was reprocessed on the 09/06/2017 and it was rejected as benefit limits have been used up. Specialist consultations are paid from available day-to-day benefits.
As at this date of this email your available day to day benefits is R0.00.
Claims are paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.
Should you require any further information, please contact customer services on ********** 108 or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link:http://www.hellopeter.com.
"Did you know?
You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website.
Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."
Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.
Kind regards,
Dorah Maboe
Jeez!!
Are you ****ing kidding me?! If they ****ing processed processed it on 21/02/17 when I had not used up my funds and your rules state I'm allowed one ****** damn visit to the gynaecologist per year, then ****ing pay the doctor!!!! Every day you guys try use the same excuse!!!! My niceness and patience has run out!
Mark my words, if she's not paod by Tuesday the latest, I will lay charges of ***** with the S.A.P.S. and cause a huge media debacle. This is ridiculous!
Without prejudice or judicial consequence (or prosecution),
Taryn Drazek
(unavailable telephonically daily from 07:00-15:00)
IMG_ ********** 0_161722.png
IMG_ ********** 4_194909.png
Jeez!!
Are you ****ing kidding me?! If they ****ing processed processed it on 21/02/17 when I had not used up my funds and your rules state I'm allowed one ****** damn visit to the gynaecologist per year, then ****ing pay the doctor!!!! Every day you guys try use the same excuse!!!! My niceness and patience has run out!
Mark my words, if she's not paod by Tuesday the latest, I will lay charges of ***** with the S.A.P.S. and cause a huge media debacle. This is ridiculous!
Without prejudice or judicial consequence (or prosecution),
Taryn Drazek
(unavailable telephonically daily from 07:00-15:00)
IMG_ ********** 0_161722.png
IMG_ ********** 4_194909.png
Hello taryndra,
Thank you for submitting a comment to us through Hellopeter.
Our representative could not get hold of you on several occasions to discuss your query in detail. We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Hello taryndra,
Thank you for submitting a comment to us through Hellopeter.
Our representative could not get hold of you on several occasions to discuss your query in detail. We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
I HAVE MILLIONS OF REFERENCES FOR THE SAME ****** REQUEST AND PROVING YOUR E-MAIL CONSULTANTS WRONG, AND I CAN'T ACCESS ANYTHING OF YOURS ONLINE!!!! AND MY TAX CERTIFICATE ADDRESS MUST BE CHANGED AS TOLD TO YOUR COMPANY AND A TERRIBLY RUDE-ASSHOLE OF A CONSULTANT, END OF LAST YEAR/ BEGINNING OF THIS YEAR!!!!
Dear Sir/Madam - Re: THIS MATTER IS TURNING DISGUSTING NOW!!! PAY DOCTOR MJOLI!!!!!!!!!!! Taryn Mariana Drazek, Member Number : ********** 3366 [MI ********** 23]
N
Reply|
Today, 04:13 PM
You
Dear Sir/Madam
This e-mail serves to confirm that we have received and are attending to your query.
Your query number is : 250717Q56WM5.
Office hours 08:30 - 17:00 Monday - Friday
Closed on weekends and public holidays
Please be advised that claims should be submitted for processing to:
Bonitas Medical Fund
Bonitas Claims Department,
PO Box 74,
Vereeniging,
1930.
Alternatively you may email ********** fax to ********** .
Did you know by logging onto our website you can obtain your tax certificates. The benefit guide can be viewed by logging on www.bonitas.co.za
Kind Regards.
I HAVE MILLIONS OF REFERENCES FOR THE SAME ****** REQUEST AND PROVING YOUR E-MAIL CONSULTANTS WRONG, AND I CAN'T ACCESS ANYTHING OF YOURS ONLINE!!!! AND MY TAX CERTIFICATE ADDRESS MUST BE CHANGED AS TOLD TO YOUR COMPANY AND A TERRIBLY RUDE-ASSHOLE OF A CONSULTANT, END OF LAST YEAR/ BEGINNING OF THIS YEAR!!!!
Dear Sir/Madam - Re: THIS MATTER IS TURNING DISGUSTING NOW!!! PAY DOCTOR MJOLI!!!!!!!!!!! Taryn Mariana Drazek, Member Number : ********** 3366 [MI ********** 23]
N
Reply|
Today, 04:13 PM
You
Dear Sir/Madam
This e-mail serves to confirm that we have received and are attending to your query.
Your query number is : 250717Q56WM5.
Office hours 08:30 - 17:00 Monday - Friday
Closed on weekends and public holidays
Please be advised that claims should be submitted for processing to:
Bonitas Medical Fund
Bonitas Claims Department,
PO Box 74,
Vereeniging,
1930.
Alternatively you may email ********** fax to ********** .
Did you know by logging onto our website you can obtain your tax certificates. The benefit guide can be viewed by logging on www.bonitas.co.za
Kind Regards.
Re: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66]
TM
Taryn Mariana
Reply|
Today, 04:03 PM
i AM MAKING YOU AWARE OF THINGS THAT NEED TO BE SORTED OUR BY YOUR ELECTORAL/ TRUSTEE COMMITTEES, ESPECIALLY REGARDING ********** ACTIVITIES AND FALSE ADVERTISING OF YOUR COMPANY!
WITHOUT PREJUDICE OR JUDICIAL CONSEQUENCES,
Taryn Mariana Drazek,
Member Number : ********** 3366
Sent: 25 July 2017 03:29 PM
To: Taryn Mariana
Subject: Re: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66]
Dear Member,
PwC is appointed as the Independent Electoral Body to oversee and manage the electoral process pertaining to Trustees. Therefore we can only assist with Trustee election related queries.
For any general queries, kindly contact Bonitas directly ********** telephone number: ***.
Kind regards
Taryn Mariana ---22/07/2017 11:32:34 AM---________________________________ From: Taryn Mariana **********
From: Taryn Mariana ********** ********** ********** ********** ********** ********** ********** ********** ********** Bonitaselection2017@EMEA-ZAT
Date: 22/07/2017 11:32 AM
Subject: Re: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66]
From: Taryn Mariana ********** />Sent: Saturday, July 22, 2017 11:31:29 AM
Subject: Re: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66]
I spoke to Sondria and Tee at your walk in centre in Florida on Monday and they stated that everything that I've paid out of my pocket including items that would normally come out of my day to day benefits, that of o.t.c. medication etc, is to be sent to Bonitas and added to the accumulation of my threshold.
Now how come I firstly have to find out such things after I get so ****ed off with your company that I reschedule clients, use my own petrol and drive 50+ minutes from Springs, with my disabled mother to sort out her own issues witg your company, they give me the best advice and resolutions...and now suddenly, via email, you guys always find a way to deny or make some story up? Or excuses?
So, every time I want resolution and assistance, I have to drive through to Florida, I'm gathering?
Kindly act like your adverts and communicate internally to learn something from your staff.at the walk-in centre. Or I again must put all of this on hellopeter and make a whole ugly thing about this?
Sondria and Tee were the individuals who stalled me in taking further action against your company. I don't like being treated badly, underestimated and gas-lighted by making it seem like I am creating this out of thin air...
Without prejudice or judicial consequence (or prosecution),
Taryn Drazek
(unavailable telephonically daily from 07:00-15:00)
********** ********** />Sent: Saturday, July 22, 2017 11:05:22 AM
Subject: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66]
Dear Taryn Drazek,
Thank you for your e-mail dated 20/07/2017.
With reference to query number 200717QDV6Z6.
Kindly be advised that the total claims amount that the scheme did not cover amounts to R16 356.52. Please find the attached claims report for further assistance.
Please note that not all claims accumulate for tax purposes. If you have a specific claim that you want to enquire, you can send us the practice number and service date for further assistance.
Should you require any further information, please contact Customer services on ********** or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link: http://www.hellopeter.com
Review Companies Online | Customer Service & Company Ratings | hellopeter.com
www.hellopeter.com
Hellopeter is South Africa's top reviews company. Read reviews online from our community and rate, review and interact with SA's top companies
"Did you know?
You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website.
Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."
Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.
Kind regards,
Annita Matshoba
-------------------- End of message text --------------------
PwC – a triple A + level 1 contributor, committed to ongoing transformation.
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
Re: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66]
TM
Taryn Mariana
Reply|
Today, 04:03 PM
i AM MAKING YOU AWARE OF THINGS THAT NEED TO BE SORTED OUR BY YOUR ELECTORAL/ TRUSTEE COMMITTEES, ESPECIALLY REGARDING ********** ACTIVITIES AND FALSE ADVERTISING OF YOUR COMPANY!
WITHOUT PREJUDICE OR JUDICIAL CONSEQUENCES,
Taryn Mariana Drazek,
Member Number : ********** 3366
Sent: 25 July 2017 03:29 PM
To: Taryn Mariana
Subject: Re: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66]
Dear Member,
PwC is appointed as the Independent Electoral Body to oversee and manage the electoral process pertaining to Trustees. Therefore we can only assist with Trustee election related queries.
For any general queries, kindly contact Bonitas directly ********** telephone number: ***.
Kind regards
Taryn Mariana ---22/07/2017 11:32:34 AM---________________________________ From: Taryn Mariana **********
From: Taryn Mariana ********** ********** ********** ********** ********** ********** ********** ********** ********** Bonitaselection2017@EMEA-ZAT
Date: 22/07/2017 11:32 AM
Subject: Re: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66]
From: Taryn Mariana ********** />Sent: Saturday, July 22, 2017 11:31:29 AM
Subject: Re: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66]
I spoke to Sondria and Tee at your walk in centre in Florida on Monday and they stated that everything that I've paid out of my pocket including items that would normally come out of my day to day benefits, that of o.t.c. medication etc, is to be sent to Bonitas and added to the accumulation of my threshold.
Now how come I firstly have to find out such things after I get so ****ed off with your company that I reschedule clients, use my own petrol and drive 50+ minutes from Springs, with my disabled mother to sort out her own issues witg your company, they give me the best advice and resolutions...and now suddenly, via email, you guys always find a way to deny or make some story up? Or excuses?
So, every time I want resolution and assistance, I have to drive through to Florida, I'm gathering?
Kindly act like your adverts and communicate internally to learn something from your staff.at the walk-in centre. Or I again must put all of this on hellopeter and make a whole ugly thing about this?
Sondria and Tee were the individuals who stalled me in taking further action against your company. I don't like being treated badly, underestimated and gas-lighted by making it seem like I am creating this out of thin air...
Without prejudice or judicial consequence (or prosecution),
Taryn Drazek
(unavailable telephonically daily from 07:00-15:00)
********** ********** />Sent: Saturday, July 22, 2017 11:05:22 AM
Subject: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66]
Dear Taryn Drazek,
Thank you for your e-mail dated 20/07/2017.
With reference to query number 200717QDV6Z6.
Kindly be advised that the total claims amount that the scheme did not cover amounts to R16 356.52. Please find the attached claims report for further assistance.
Please note that not all claims accumulate for tax purposes. If you have a specific claim that you want to enquire, you can send us the practice number and service date for further assistance.
Should you require any further information, please contact Customer services on ********** or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link: http://www.hellopeter.com
Review Companies Online | Customer Service & Company Ratings | hellopeter.com
www.hellopeter.com
Hellopeter is South Africa's top reviews company. Read reviews online from our community and rate, review and interact with SA's top companies
"Did you know?
You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website.
Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."
Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.
Kind regards,
Annita Matshoba
-------------------- End of message text --------------------
PwC – a triple A + level 1 contributor, committed to ongoing transformation.
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.