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Our past experience has been that we must first go via Hellopeter to lodge a complaint before we get proper attention to a matter and I therefore request assistance again, my critically ill mother was admitted to hospital being at the highest plan bonitas has she still had to pay in amounts while in hospital , a patient that could not speak for herself and we have no choice while she was in hospital what radiologists will be used at what rate . Can someone at Bonitas properly review claims cases 290922Q9D3KY AND 290922Q9DGH and determine if amounts are refundable to the member.