BH
Brett H

1 reviews | Active since Sept 2021

26 Jul 2024, 13:46

Error unattended to

I am not a member of Bonitas, but I have been receiving hundreds of SMS's regarding claims and updates for various clients that are a part of Bonitas. There's obviously been a system error and my cell number is being used to forward these claims, meeting updates etc.

Since July of 2023, I have been receiving these messages. I have made five attempts to make contact with Bonitas after three Emails (20/07/23 - 12/08/23 - 28/06/24) and two phone calls, and yet nothing has been done. I've forwarded screenshots of the SMS's to the revelant Email adress as verification and not a single response has since been received either.

At this point, it's now a years' worth of spam from a company that I've had zero dealings with. I'm usually lenient with errors like these, it happens, but for over a year with no follow up?

After reading the other reviews, it turns out you don't even need to be a member of Bonitas to enjoy a terrible experience 🙃

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Jul 2024, 14:14
Official
Hello Brett H

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
 
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team 
BH
Brett H's update30 Jul 2024, 11:10
Reviewer Update
It's been almost a week since this response and no follow-up mail? No resolution?
Bonitas Medical Fund
Bonitas Medical Fund's reply31 Jul 2024, 08:38
Official
Hello Brett H

Thank you for notifying us of your complaint. 
 
We are still investigating this matter. 
 
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team 

BH
Brett H's update05 Aug 2024, 09:10
Reviewer Update
As if a whole year wasn't long enough to sort this problem out, now I've been receivieng unsolicited advertisments.

"Bonitas Female Health SHE (Self Health Evaluation) now available! Complete today to get the most out of your benefits https://ury.io/POOuTa . Send 1 to opt-out."

Is this a joke 🤣 Bonitas is utterly pathetic.