VZ
Veliswa Z

1 reviews | Active since Jun 2017

30 May 2018, 09:56

Er24/Boncap

I was quite disappointed with boncap last night my colleague had a medical emergency and boncap's recommended ambulance was called at 19:04..... After not receiving any further instructions from them an hour later 20:06 a follow up call was made, the ambulance finally arrived at 22:47 that is 3.5 hours later. That is very disappointing.

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply30 May 2018, 14:33
Official

Hello Zicina1,

Thank you for submitting a comment to us through Hello Peter.

We have contacted you on the contacted number shown on your complaint, however it belongs to a different person.

Kindly provide us your colleague membership number and contact details in order for us to assist with your query.

We sincerely apologise for the inconvenience.

Kind regards,

Bonitas Team

Best regards,

Bonitas Medical Fund
Bonitas Medical Fund's reply04 Jun 2018, 16:31
Official

Hello Zicina1,

Please note we have not received the required details from you. Your query will be attended to once we receive the required details

Regards,

Bonitas Team

Best regards,

Bonitas Medical Fund
Bonitas Medical Fund's reply05 Jun 2018, 10:37
Official

Hello Zicina1,

Please note we have not received the required details from you. Your query will be attended to once we receive the required details

Regards,

Bonitas Team

Best regards,