KK
Kopano K
1 reviews | Active since Jul 2018
20 Jun 2023, 19:25
ER Claim rejected
Been calling about a rejected claim and today I was told payment will be made to the Dr in a few days. Later I received received an email that the claim was rejected. I spent 2 hours with 2 of their call centre today assuring me that the matter has been resolved.
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Bonitas Medical Fund's replyOfficial
20 Jun 2023, 21:27 Hello Kopano K Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply20 Jun 2023, 21:27
Official
Hello Kopano K Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team