Enquiry Regarding Outstanding Medical Bill

Once again, Bonitas Medical Aid Scheme has demonstrated a disappointing level of service and a lack of transparency. I have yet to receive any response regarding my enquiry about the outstanding medical bill, which was emailed to Bonitas on 3 September 2026. I would appreciate an urgent update on the status of this matter and an explanation as to why my enquiry has not yet been addressed. If this level of service is indicative of the support we can expect going forward, please advise whether we should consider an alternative medical aid scheme. I look forward to receiving your prompt response.