*********** employees,

If I could give 0 stars I would. I regret leaving my previous medical aid for Bonitas and I regret not reading the reviews before I joined. I was three months in arrears oct nov and Dec. I paid the arrears in manually via eft in 5 payments a total of R10765 and January bonitas attached a debit order for the arrears and a debit order for the normal monthly contribution eventhough I've emailed them my proof of payments for the arrears in advance. Obviously the debit for the arrears returned but my normal debit was collected for January. When.i took my sick son to the Dr I was told my benefits Is suspended. It has been a nightmare trying to sort this out. The call center agents including the finance staff is extremely unhelpful and ***********. I've been back and forth between finance and call center agents who insist my account is in arrears. They sent me a reconciliation statement which shows all the payments I have made including the debit order for January. Still they tell me my account is in arrears. I have manually done a recon. Splitting the payments I have made to show them there is a payment for each month still they keep telling me I'm in arrears. They allocated the deposits I have made incorrectly and it is frustrating that a person who is working in finance don't know how to.properly do a reconciliation . To date my benefits are still suspended. I have joined July.2025 and I've been to.the Dr only once. It's a total waste of my money. With their emoyees being so *********** ,clueless and lazy how can I trust that my health is.in good hands with Bonitas.im utterly disgusted with the lack of customer care and service I've received from bonitas finance and call center. The reasons for suspending my account don't make sense and they just don't listen or try to understand and try and resolve your query. They just accept what they see at the end of your statement and don't bother to compare what you have paid to what was due. It's sickening.i will not advise anyone to join this medical aid!! I'm at my witts end!!!