1 reviews | Active since Dec 2021
EMERGENCIES OR DEATH IS ALL IN THE HANDS OF BONITAS AND PHARMACY DIRECT.
The issue most members that have chronic medicines from Pharmacy Direct with not receiving medicines on time. It is both Bonitas and Pharmacy Direct responsibility to ensure that members receive medicines on time. Bonitas should also allow for individual to go to their trustworthy pharmacist and Bonitas to pay these chronic medicines and member pays the portion. Chronic medicines are for life so how can you change a care plan or even just cancel it. Then refuse to pay for medicine that was originally covered in the care plan. Chronic illnesses do not like NO SERVICE DELIVERY of medicines. The result without these medications is either a major emergency or even death. This is all on Bonitas and Pharmacy Direct. Two weeks no Medicines after many promises by Pharmacy Direct, still waiting for delivery. Thanks to hellopeter I received this medicine this morning.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
ID NO: ***
We were given an alternative (Acticlop) from pharmacy direct for playgrol which pharmacy direct was supposed to concur with Bonita's. Today after waiting for weeks for medicines to be delivered. Invoice also stating nothing covered the acticlop instead the invoice is over R1000.
ID NO: ***
We were given an alternative (Acticlop) from pharmacy direct for playgrol which pharmacy direct was supposed to concur with Bonita's. Today after waiting for weeks for medicines to be delivered. Invoice also stating nothing covered the acticlop instead the invoice is over R1000.