JJ
JUICE J
1 reviews | Active since Jul 2011
11 Jun 2025, 08:25
Email bounce back and waiting period
two issues!
1. There was a presentation at my workplace that when joining Bonitas between 1 April and 1 June 2025, there will be no waiting period. I joined on 1 April, and added my wife and 2 kids on 1 May, but to my surprise, the form came back with late joining penalty. Did i miss something in the predensation? Please advise asap.
Secondly, I have been trying to send the form to ***, and a consultant advised that because that one is bouncing back, I should use ***, it also bounces back. Please advise what must happen?
On the waiting period, I will appreciate if you can respond quickly so that I can decide to move to discovery health with my family while we still have time.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
11 Jun 2025, 10:45Hello JUICE
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply11 Jun 2025, 10:45
Official
Hello JUICE
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Jun 2025, 12:09Hello JUICE Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team
Bonitas Medical Fund's reply13 Jun 2025, 12:09
Official
Hello JUICE Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team