Either staff dont know or dishing out false information

We are new clients and now this is a second time that I am writing a post because the queries email seems to be only able to repeat themselves.

Bonitas does not give accurate and true information when signing up. Either that or their staff don't know what they are doing.

I am trying to get a clear understanding of how the chronic work and no one seems to be interested in putting ALL the information in writing so we can use it to the best of our ability. We have asked about this from Day one and getting false answers from different people. You are putting people lives at risk in an already strained time.

If we do not get a proper answer and have this issue sorted out by the end of this week we will report Bonitas to the ombudsmen along with the bull **** email correspondence we have been receiving.