"EFFICIENT TO DEDUCT BUT SLOW TO REFUND "

Item: Bonitas Medical Fund
Rating: 1
Author: rowan M

Received sms from bonitas consultant Ms Hafiza on the 7/12/2022 advising that a refund amount R2820.00 is due to the main member.

On the 13/12/2022 the consultant in question was sent an email advising that the member is still waiting to receive the refund.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

18 Dec 2022, 23:56

Hello Rowan M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team

Bonitas Medical Fund's reply18 Dec 2022, 23:56

Official

Bonitas Medical Fund's replyOfficial

19 Dec 2022, 09:15

Hello Rowan M

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.

We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas

Bonitas Medical Fund's reply19 Dec 2022, 09:15

Official