RM
Rehana M
1 reviews | Active since Sept 2014
27 Oct 2022, 12:07
*****ed by medical Aid
For a company that claims to be voted no. 1 , I am appalled by their service. I submitted a claim for R900.00 for a specialist visit. This claim should be coming out of my chronic benefit, which specifies that I must visit the rheumatologist 2x per year.They say the scheme rate is 618.40 but are only refunding me 371.04. If that is not ****************, then I do not know what it is!
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Replies (2)
Bonitas Medical Fund's replyOfficial
27 Oct 2022, 12:43Hello Rehana M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards Bonitas
Bonitas Medical Fund's reply27 Oct 2022, 12:43
Official
Hello Rehana M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards Bonitas
Bonitas Medical Fund's replyOfficial
28 Oct 2022, 11:03Hello Rehana M, Thank you for submitting a comment to us through Hellopeter. According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind Regards, Bonitas Team
Bonitas Medical Fund's reply28 Oct 2022, 11:03
Official
Hello Rehana M, Thank you for submitting a comment to us through Hellopeter. According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind Regards, Bonitas Team